Faq

Is your question not listed? Please feel free to contact us via contact.

Ordering howcan I order?
On the Shop page and in the menu you will find different categories where you can find your desired product. On the product page, choose your size (if necessary) and click ‘ Buy ‘. The product has now been added to the ‘ shopping Bag ‘ and now you can click on ‘ Checkout ‘ to enter the ordering process. There you can remove the product or start paying.

Can I cancel my order?
You can cancel your order within 48 hours if the order is not already shipped. Contact Customer service as soon as possible: contact.

What happens if the product is not in stock anyway?
You will then be notified and the entire purchase amount will be refunded to your account as soon as possible.

Pay
How can I pay? You can pay in two ways: via iDeal Or the PayPalused worldwide. Once you have paid, your order will be processed and delivered within 7 days.

Is Online payment safe?
Yes, you can pay online as you are redirected to the secure payment system of the ING or PayPal. The data you fill out there are encrypted and protected. We do not work with accounts so that your data is not available to third parties.

Send
How is the product shipped? Your order enters our system, then we check the stock and confirm the order (provided it is of course not in stock). Your product will then be prepared or modified and shipped within 6 days by registered mail.

When can I expect my purchase?
The product is optionally processed (think of ring sizes) and then sent. This means that the delivery time will be a maximum of 7 working days. Your order will be shipped as soon as payment is received.

How many shipping costs do I pay?
Because these are valuable products that need to be shipped by registered and insured, you pay 7.50 euros for an order via iDeal or 15 euro for an order via PayPal (International).

Can I exchange and
return
my purchase?

Can I return my purchase? You have a legal right to 7 days of reflection and within that period you have to inform us of your wish to return via Contact .

How does returns work?
Within 7 days after the date of purchase, you must inform us of your wish to return. This can be via CONTACT. After that 7 days your purchase is final and you can no longer return. Your purchase amount will be refunded to your account within 30 days.

What does return cost?
The product must be returned by registered and insured persons within 7 days and the shipping costs will be paid yourself. Of course you can also return your purchase free of charge in our shop in Arnhem.

About Minouche and Rune jewelry
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